Order Processing: Please allow all orders 1 to 2 business days for order processing to shipped (most orders will ship out within 24 hours from purchase). All orders purchased after noon on Fridays will not ship out until the following Monday.

All items are shipped USPS and/or UPS; and orders over $60 are shipped FREE of charge. All other shipping rates will be at $7.95.

If you are not 100% satisfied with any product purchased from our website, you can return the item(s) within 30 days of your purchase date.

• All returned product must be unopened and in original packaging or if product has been opened, it must be less than 30% used to qualify for a refund.
• Refunds will NOT be given if product returned is more than 30% used.
• Customer is responsible for return shipping costs (we can not accept COD deliveries).
• Please pack items securely in packaging with original packing slip and order number.

Please contact us at 503-266-2130 or info@naturalpetlix.com for additional questions or assistance.